Frequently Asked Questions
Does anybody need to be home during cleaning service?
It’s not necessary, but you may be at home if you like. Otherwise, we need to have keys or access code so we can enter your property and lock it when done.
Can I get the same cleaning technician every time I book a cleaning service?
Our mission is to keep our customers happy and therefore would do our best if thats possible at the moment. If your favorite cleaning technician is unavailable, we’ll do our best to find the most suitable replacement. All of our cleaners undergo extensive training and we make sure everyone has clean background to ensure consistent quality and trust of our cleaning services.
Are cleaning technicians background checked?
Yes, absoltely! This one of the first steps we take when hiring new cleaning technicians
How many cleaners will clean my home?
Generally, we assign only one cleaner per home, but depending on the size and condition, we could send more cleaners if neccessary.
How long does it take to clean the house?
We work as fast as we can but without compromising the quality. At first, when we arrive we walk through all the areas to give you more precise timing. Generally, deep cleaning 3 bedroom house (nbhjgjg1400 sq ft) would take around 6.5-7 hours!
What is the cost of your cleaning services?
We’re proud to be recognized as a provider of affordable, top-quality residential cleaning services with staright forward pricing. The costs of our services depend on the size of your home and what you’d like cleaned. Generally, our services call minimum starts from $89.
Should I do anything before cleaners arrive?
To ensure cleaning quality and safety, we ask that you pick up any toys, clothing or clutter before we arrive. We also ask that you find a place for your pets so they’re comfortable while we clean.
What do you not clean?
To provide everyone with quality job we customize our serives to your prefecrences and needs. Although there is a few things we typically dont clean :
- Clean toys
- Clean the inside of your fireplace
- Clean your iron and other small appliances
- Do laundry or folding
What if things damaged during a service?
We have all the respect and care to your household, although sometimes things happen. If something breaks during our cleaning service due to fault of technician, we’ll do our best to repair or replace the item. Our cleaners are fully insured, so claims can be filed when appropriate.
Do cleaning technicians speak English?
Yes, absolutely! We fluent in English, some technicians also speak Spanish, Portugese, Ukrainian, Russian.
Do you guarantee your cleaning services?
Yes, absolutely! We are confident in our services and want you to be happy when we leave the house, therefore we provide Satisfaction Guarantee with every job!