Terms & Conditions

OVERVIEW
This website is operated by Cleaning Culture of Atlanta. Throughout the site, the terms “we”, “us” and “our” refer to Cleaning Culture of Atlanta. Cleaning Culture offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our services are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - SERVICES
Certain Services may be available exclusively online through the website. These Services may have limited quantities and are subject to return or exchange only according to our Refund Policy: [LINK TO REFUND POLICY]
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of services or pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any service at any time. Any offer for any product or Service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel bookings per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or service address. In the event that we make a change to or cancel a booking order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the booking was made. We reserve the right to limit or prohibit bookings that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate booking and account information for all purchases made at our online store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Refund Policy: [LINK TO REFUND POLICY]

SECTION 7 - PRICES & PAYMENT TERMS

Our estimates rely on the details provided by customers during online booking. Therefore, we emphasize the importance of accurate information to ensure correct pricing. If there are significant discrepancies, additional time or adjustments may be required. Our technicians will conduct a walkthrough and take measurements (specifically for Carpet Cleaning Services) to determine the most precise and equitable prices for our services. Please note that we reserve the right to refuse service jobs that exceed our cleaning capabilities upon arrival.

We accept payments via cash, debit/credit cards (excluding American Express), and digital transfers, all of which must be settled in full either at the time of service or when booking online. 

Additionally, we provide Shop Pay payment option, offering to finance services through Affirm, subject to credit approval. Any necessary adjustments will be finalized following a pre-inspection walkthrough. All services bookings purchased with Shop Pay and Affirm must be completed online, before technicians arrival. We do not provide in-home estimates and sales through Shop Pay and Affirm, therefore please complete bookings and make sure you get answers beforehand, if any. 

Our prices for cleaning services on the website are flat rate fixed prices, where many of them include instant discounts off of our regular prices. No shipping or Service Call Fees apply at checkout when booking online on the website. Although, we reserve the right to apply $25 Service Call Fee when it's relevant such as for jobs that require technicians return, free services, promotional services, buy one get one services, as well as services non pre-booked online and services requested for site estimate.

All Sales Are Final! 

7.1 Commercial Cleaning Prices & Payment Terms

All commercial cleaning services must be booked over the phone or paid through office generated quote, payable online. Commercial cleaning for tile and grout, as well as carpet cleaning require a minimum of $189 Service Call Fee or 30% of the Total Estimate, which even is greater. Remaining balance must be paid within 24 hours of service completion and final invoice delivery.

All commercial cleaning services can be paid with our standard options: cash, check, debit and credit cards (except American Express, Chase and Capital One). Also, Shop Pay and Affirm payment options are not supported with Cleaning Culture of Atlanta for commercial b2b transactions at this time.

 

SECTION 8 - SERVICES

8.1 Property Access

To ensure a smooth and efficient cleaning service, it is the customer’s responsibility to provide safe and timely access to the property. This includes but is not limited to:

• Providing accurate gate and access codes in advance of the scheduled service.

• Ensuring all entrances required for the cleaning are accessible.

• Ensuring no obstacles prevent our technicians from entering or moving through the home.

• Please deactivate alarm systems or provide specific instructions. We are not liable for alarm-related charges or issues.

If our cleaning team cannot gain access to the property at the agreed-upon time, the service will either be rescheduled, and a $25 Service Call Fee will be applied. 

8.2 Preparing Your Home for Our Technicians

To facilitate efficient cleaning, we ask that customers prepare their homes before the cleaning service begins. This includes:

• Tidying up rooms by ensuring clothes, toys, and other personal items are picked up and stored appropriately. Cleaning technicians cannot be responsible for organizing or decluttering personal belongings.

• Removing any delicate or valuable items from cleaning areas to avoid accidents or damage.

Failure to prepare your home for cleaning may result in additional service charges due to the extended cleaning time required.

8.3 Occupant Notification and Pets

We advise customers to notify all occupants (including family members, roommates, or tenants) of our scheduled arrival and ensure access to all required areas. To ensure a safe and efficient cleaning experience:

• Keep pets in a safe, secure area during the cleaning service, such as in a separate room or a cage, to prevent them from following or approaching cleaning technicians. solutions and equipment.

• Ensure that children are kept safe and at a distance from cleaning activities, particularly when cleaning solutions and equipment are in use, to ensure the safety of all parties.

Our cleaning team reserves the right to decline or postpone the service if they feel their safety or the safety of occupants or pets is at risk.

8.4 Service Guarantee:

We provide a satisfaction guarantee policy. If any area within our scope of work is unsatisfactory, notify us and our team will return within 48h for a reclean.

8.5 Pictures Before and After

Before and after photos may be taken for training, billing purposes, satisfaction guarantee policy, and promotional purposes unless requested otherwise.

 

SECTION 9 - THIRD-PARTY LINKS

Certain content, products and Services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 10 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

 If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 11 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: [LINK TO PRIVACY POLICY]

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 13 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 14 - DISCLAIMER & LIABILITY

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.

In no case shall Cleaning Culture of Atlanta, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. 

We take precautions but are not liable for damage due to faulty installations or wear and tear. Notify us of damages within 2 business days. We avoid cleaning irreplaceable items due to limited liability for repair or replacement.

Cleaning Culture is committed to providing meticulous, professional services using reasonable care to achieve satisfactory results. However, due to the nature of carpet fibers, many stains may cause permanent damage. A few examples of such are bleach, paint, wax, food coloring, dyes, cosmetics, pet stains, and acid-based stains such as fruit juice. Therefore we cannot guarantee removal of all stains. Areas that have been exposed to pet stains may be permanently stained and require additional cleaning measures. Spots, stains, and high-traffic areas are difficult to predict or pre-determine to what extent, if any, they can be removed. Carpets loose and seem disengaged from walls and concrete floors may not be visible during pre-inspection.

RUGS CLEANING: we highly advise doing a professional in-house full-cycle bath for rug cleaning. Case by case we perform rug cleaning, although best results are achieved with specialized rug cleaning services.

WE DON'T CLEAN: Silk, gentle fabrics, PERSIAN, or ORIENTAL rugs. Any questions concerning our workmanship must be reported within 48 hours after completion of service to meet Satisfaction Guarantee or a service call fee may be assessed. 

BE CAREFUL: when stepping from wet carpet onto non-carpeted areas.

BE AWARE: Carpets may stay lightly damp for 4 - 24 hours.

SECTION 15 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Cleaning Culture and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 16 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 17 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 18 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 19 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States.

SECTION 20 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 21 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at

Our contact information is posted below:
Cleaning Culture of Atlanta

info@cleaningculture.co
(770) 744-4246